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Polycom provides communication solutions to enterprise and public sector customers to enable voice, video, and content communications. It operates in three segments: Video Solutions, Voice Communications Solutions, and Services.

Polycom Video Solutions segment offers video communications products, including telepresence, room, desktop, and personal video products; and infrastructure products, such as video and voice media servers, network management, security, streaming, and recording solutions for meeting rooms, conference rooms, training rooms, courtrooms, classrooms, offices, boardrooms, auditoriums, and permanent installations.  Polycom Voice Communications Solutions segment offers conference phone, wired desktop voice products, and wireless handset voice products. The Services segment offers integration services, including consulting, education, design, and project management; consulting services, such as planning and needs analysis; design services, including room design and custom solutions; and project management, installation, and training services. This segment also offers maintenance services, including telephone support, software upgrades and updates, parts exchange, on-site assistance, and direct access; and professional services solutions, such as assessments, implementation, network consulting, wireless services application integration, and advanced project management services.

Polycom sells its products through a network of channel partners, including distributors, value-added resellers, systems integrators, communications service providers, and retailers primarily in North America, Europe, the Middle East, Africa, Asia, Caribbean, and Latin America.