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VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP telephony.
VoIP is enabled by a group of technologies and methodologies used to deliver voice communications over the internet, enterprise local area networks or wide area networks. VoIP endpoints include dedicated desktop VoIP phones, softphone applications running on PCs and mobile devices, and WebRTC-enabled browsers.
VoIP systems also include location-tracking databases for E911 (enhanced 911) call routing, and management platforms to collect call-performance statistics for reactive and proactive voice-quality management.
Benefits of Business VoIP
Internet telephony does more than increase savings by lowering costs. It also enables the user to integrate software programs, such as e-mail, e-fax, and remote conferencing over the Internet via the telephone. In other words, a VoIP user can speak to somebody over the phone while accessing other applications, including the Internet simultaneously.
VoIP users can take their adapters anywhere, making it possible to hold telephone conversations at venues that offer an Internet connection. An increase in mobility assists individuals who are always on the move, especially corporate employees who are required to travel. Long distance VoIP calls are also relatively cheaper than traditional cell phone calls.
Voice over Internet Protocol (VoIP) technology can increase the overall productivity of an organization by allowing their employees to multi-task without interruption. It also allows the organization to allocate funds usually spent on traditional phone bills to other aspects of the business. VoIP also allows users to attach documents, conduct virtual meetings, and share data via video conferencing. VoIP technology has also enhanced voice clarity to make it indistinguishable from traditional telephony.
VoIP installation requires little technical know-how. In fact, the easy installation process and mobility of the VoIP system offers a high advantage over traditional telephones. For instance, businesses no longer require separate cabling for traditional telephone systems. It also cuts down on cluttering and fire hazards associated with extra electrical wires. The scalability of the VoIP infrastructure makes it easy to add new components with minimal hassle.